Privacy Policy – Rollbit Canada
rollbit-canada.com is committed to protecting the personal information of every user who visits or registers on our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and what rights you have under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We process personal data only for legitimate, clearly defined purposes. If you have any concerns about how your data is handled, please contact our Privacy Officer using the details at the end of this page.
Types of Personal Data We Collect
We collect information necessary to operate our platform safely and legally. This includes:
- Identity data – full name, date of birth, government-issued ID copies
- Contact data – email address, phone number, residential address
- Financial data – payment method details, transaction history
- Technical data – IP address, browser type, device identifiers, login timestamps
- Usage data – pages visited, games played, session duration
- Communications data – messages sent to our support team
We do not collect sensitive personal data such as health information unless required for responsible gambling assessments, and only with your explicit consent.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and analyse site performance. Cookie categories include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management & security | Session |
| Analytics | Traffic measurement & performance | Up to 2 years |
| Functional | Preferences & language settings | Up to 1 year |
| Marketing | Targeted advertising (opt-in only) | Up to 90 days |
You can manage or withdraw cookie consent at any time via the cookie settings panel accessible in the site footer.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity – to provide account services, process payments, and fulfil our obligations to you
- Legal obligation – to comply with anti-money laundering (AML), Know Your Customer (KYC), and Canadian regulatory requirements
- Legitimate interests – to detect fraud, maintain platform security, and improve our services
- Consent – for optional marketing communications and non-essential cookies
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Account data is typically retained for seven years following account closure to meet AML and tax reporting obligations. Marketing data is deleted promptly upon withdrawal of consent.
Sharing Your Data
We do not sell your personal data. We may share it with:
- Payment processors – to facilitate deposits and withdrawals securely
- Identity verification providers – to comply with KYC requirements
- Regulatory authorities – where required by Canadian law
- Analytics partners – using anonymised or aggregated data only
All third-party partners are contractually required to handle your data in compliance with applicable privacy laws.
Your Privacy Rights
Under PIPEDA and applicable provincial laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Withdraw consent for optional data processing
- Request deletion of data where no legal obligation requires retention
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, submit a written request to our Privacy Officer at [email protected]. We will respond within 30 days.
Data Security
We implement industry-standard security measures including SSL/TLS encryption, two-factor authentication options, and regular security audits to protect your personal data from unauthorised access, disclosure, or loss. Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised access to your account.
Contact Our Privacy Officer
If you have questions, concerns, or requests relating to this Privacy Policy, please contact us at [email protected] or by writing to our registered address as listed on the Contact page. We take all privacy enquiries seriously and aim to resolve them promptly and transparently.